Quality

Our world class reputation as a specialist clinical courier is built on the products and services we provide, our employees and their knowledge, skills and interface with customers, together with the standards we set across our business. This is why all of PDP’s actions and courier operations come under our Quality umbrella and why it is a living and critical part of the company’s day - every day.

At PDP Couriers, we believe that quality assurance and the principles of best practice are central to providing the standards of service expected in the clinical trial and healthcare courier disciplines.

Our primary objective is to ensure that every shipment is delivered on time, every time, in good condition and without incident, ensuring that materials are handled in such a way that there is no adverse impact upon product quality. In order to do this, we have implemented quality systems and processes which are continually being improved to meet the changing needs of our clients.

PDP’s employees around the globe are trained in the principles of Good Distribution Practice (GDP) and all of our operations adhere to defined operating procedures. Furthermore, PDP Couriers can readily incorporate any specific process which will be included in individually tailored operational plans.

Accreditation PDP has achieved BS EN ISO 9001:2008 accreditation to ensure that clients receive the very highest levels of service in both our business and operational procedures.

Audit PDP are proud to have been audited, assessed and confirmed as a supplier by some of the world’s leading Clinical Research, Biopharmaceutical companies and Public Health Service bodies as a quality assured courier.